Support

How can we help?

Browse common questions below, or reach out — we usually reply within a day.

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Frequently asked questions

Orders

Go to My Account → Orders, select your order, and you will see live tracking updates. For rider deliveries you can watch the rider on the map in real time.

Delivery times vary by seller and your city, and are shown at checkout before you pay. Most orders arrive within 2–5 business days; food orders usually arrive within 45–60 minutes.

Payments

Yes, cash on delivery is available on eligible products and in supported areas. You will see the COD option at checkout when it applies to your order.

Some orders require a small advance (usually 5%) to confirm the order with the seller, especially for high-value or made-to-order items. The remaining amount is paid on delivery or as shown at checkout.

Returns

Eligible products can be returned within 7 days of delivery in unused condition with original packaging. Open a dispute from your order within 7 days and our team will help. Food items are not returnable unless the wrong item arrived.

Once your return or dispute is approved, refunds are issued to your original payment method (or as Platform credit) within 14 business days.

Selling

Click "Sell on Pak Tijarat Hub" in the header, complete the vendor application with your business and identity details, and our team will review it. There are zero listing fees to get started.

Rider

Choose "Become a Rider" from the menu and complete the application steps, including your documents and vehicle details. Once approved, you can start accepting delivery jobs from the rider dashboard.

Account

On the login page, click "Forgot password" and follow the instructions sent to your email to reset it. If you still have trouble, submit a support ticket and we will help.

General

Submit a ticket from this Help Center and our team will reply by email, usually within one business day. You can track your tickets under "My tickets" when logged in.